1. Introduction
Solartrix Power Solution ("we", "us", "our"), a project of Monitrix Corporate Services Pvt. Ltd., is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website solartrixpower.mymonitrix.in, use our services, or participate in our Lucky Draw program.
2. Information We Collect
Personal Information
- Full name and father's/husband's name
- Mobile number and WhatsApp number
- Email address
- Residential address, village/city, and district
- Parivar Pehchan Patra (PPP) / Family ID
- Last 4 digits of Aadhaar (for verification only)
- Electricity bill account number (UHBVN/DHBVN)
- Monthly electricity bill amount
- Property type and roof area details
Automatically Collected Information
- IP address and browser type
- Pages visited and time spent on our website
- Device information and operating system
- Referral URLs and UTM parameters
3. How We Use Your Information
- To process your Lucky Draw entries and solar service requests
- To contact you regarding solar installation quotations and project updates
- To send WhatsApp/SMS updates about your application or Lucky Draw status
- To verify your identity and eligibility for government subsidies (PM Suryaghar, PM KUSUM)
- To improve our website functionality and user experience
- To comply with legal obligations and regulatory requirements
4. Data Sharing & Third Parties
We do NOT sell your personal data. We may share your information only with:
- Government Portals: For PM Suryaghar / HAREDA / DISCOM subsidy applications on your behalf
- Monitrix Group Companies: For internal CRM and project management purposes
- Payment Processors: For secure payment processing (if applicable)
- Legal Authorities: When required by law or to protect our legal rights
5. Data Security
We implement industry-standard security measures including SSL encryption, secure database storage, and access controls. However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Lucky Draw entry data is retained for the duration of the draw plus 12 months.
7. Your Rights
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Withdraw consent for marketing communications
- File a complaint with the relevant data protection authority
8. Cookies
Our website may use cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.
9. Children's Privacy
Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children.
10. Contact Us
For privacy-related queries, contact us at:
- Company: Monitrix Corporate Services Pvt. Ltd.
- Brand: Solartrix Power Solution
- Address: Hisar, Haryana, India
- Phone: +91 9996102301
- Website: solartrixpower.mymonitrix.in
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