Last Updated: July 2025 | Solartrix Power Solution — A Project of Monitrix Corporate Services Pvt. Ltd.
At Solartrix Power Solution, we strive for complete customer satisfaction. This Refund Policy outlines the conditions under which refunds may be issued for our solar installation services, products, and related services.
| Scenario | Refund Eligibility | Timeframe |
|---|---|---|
| Advance payment before site survey | Full refund if project is not feasible | Within 7 working days |
| Cancellation before material procurement | Full refund minus processing fee (5%) | Within 10 working days |
| Cancellation after material procurement | Partial refund (material cost deducted) | Within 15 working days |
| Cancellation after installation begins | No refund — only credit adjustment | N/A |
| Defective equipment | Full replacement or refund | Within 7 working days of report |
Government subsidies (PM Suryaghar, PM KUSUM) are disbursed directly by the government to the beneficiary's bank account. Solartrix is not responsible for delays or non-disbursement of subsidies. Subsidy amounts depend on government policies and approval.
If equipment malfunctions within the warranty period, the manufacturer's warranty applies. Replacement or repair will be provided as per the warranty terms. Refunds for warranted equipment are not applicable unless the manufacturer authorizes it.
In case of refund disputes, please contact our customer support. If unresolved, disputes shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996, with proceedings held in Hisar, Haryana.